A mixed bag of experiences

The location was fantastic with a pleasant view of the nearby mosque. Our room was spacious and accommodated our family comfortably, with extra beds provided at no extra charge. Water and toiletries were available.

A Great location near Masjid Nabawi
B Spacious room and bathroom
C Attentive staff with good service

A Cleanliness issues with dust and hair
B Poor maintenance of electrical items
C Unprofessional receptionist behavior

For a quiet moment, explore the nearby parks. they offer a peaceful retreat after busy days at the mosque.

Significant cleanliness issues throughout the hotel. Found black mold in the shower area, most outlets didn’t work, and there was no phone in the room. Air conditioning controls were nonfunctional, with dirty bedsheets and used pillows. Ultimately, a sense of neglect and poor management was evident based on the lack of maintenance and unsatisfactory service during the stay.

My stay was wonderful, thanks to the spacious Deluxe Double Room and the attentive staff who were very accommodating. I appreciated the excellent location near Masjid Nabawi, allowing easy access to the mosque for prayers.

Cleanliness needs improvement.

The location's proximity to key areas made exploring easy for my family. I enjoyed the spacious Deluxe Family Suite that provided ample room for everyone. However, cleanliness was a significant concern. the common areas and our room didn’t meet basic hygiene standards. The maintenance of electrical items also raised safety alarms, especially with children around. Unprofessional behavior from the reception staff added to the disappointment, as did the evident lack of management oversight in maintaining the property and services. It’s frustrating because the hotel has potential, but urgent improvements are necessary to enhance guest experience.

The room was spacious, but cleanliness was a major issue.

staying at roya al andalus was a great experience. the location was amazing, just a short walk to masjid nabawi. the deluxe quadruple room comfortably fit my family and exceeded our expectations this summer.

the air conditioning wasn't controllable.

great location and spacious family rooms create a memorable stay despite some minor struggles

Wonderful spacious rooms and a very convenient location near Masjid Nabawi. Appreciated the complimentary kettle and water. A good price for a family visiting Medina.

Can recommend for a walk in evening

Impressive staff, impressive restaurant, as our experience was greatly enhanced by the welcoming and professional assistance from the receptionist and the delicious breakfast options available every morning, which made it a great start to explore the nearby attractions just a short drive away.

Absolutely satisfied

I had a decent stay with a spacious room and great value for my money, but the shower box wasn't as clean as I expected.

Great location near the mosque with spacious rooms. They provided extra beds without charge, making my stay super comfy.

perfectly close to masjid nabawi and many attractions

during my stay, I really loved being just a short walk from Masjid al Nabawi, making it so easy to join prayers. I enjoyed walking to the nearby Hejaz Railway Museum, which was less than a 10-minute stroll away, providing an excellent diversion afterward.